Store Policies

Store Hours
Monday - Friday
7:30 am - 5:00 pm EST
Saturday
8:00 am - 1:00 pm EST

Phone & Fax
Toll free phone: 800.922.5655
Local phone: 603.436.9663
Fax: 603.436.1331

Address
Selectwood is located at:
275 Constitution Avenue
Portsmouth, NH 03801

 

Showroom and Inside Sales
Selectwood staffs both an inside and outside sales force. Visit our showroom or give us a call to access our inside sales team. Please refer to our store hours. Whenever possible, first time customers are urged to visit our showroom and warehouse facility and meet our sales staff to get first hand knowledge of the products Selectwood offers.

Outsides Sales
Our experienced sales force works closely with designers, architects, contractors and homeowners to choose appropriate products and help with cost budgeting. In most cases, the outside sales team will provides estimates and consultations at no charge. In our local area ( Maine, New Hampshire and Eastern Massachusetts ), we will conduct on site visits after scheduling an appointment.

Delivery Information
Most lumber products listed on our website are available for immediate delivery. Delivery is available after satisfying minimum purchase requirements. No Saturday deliveries. For delivery outside our local area, common carrier, US mail and Fed-Ex are available.

Pricing
Every effort is made to offer competitive, up-to-date pricing on all our products. We cannot be responsible for typographical errors. Any prices listed on this website should be confirmed by calling our toll free number 800.922.5655 during business hours. For large quantities, always call for best price. Prices are subject to change without notice.

Taxes, Billing & Open Accounts

  • No sales tax is charged on orders picked up at our warehouse.
  • Orders delivered in ME, MA and RI are subject to their respective state’s sales tax.
  • All pickups and deliveries are C.O.D. unless credit has been pre-approved. Call our Accounting Department for a credit application. Please allow 7-14 days for processing.

Return Policy

  • All returns must be made within sixty days of date of purchase.
  • No returns are allowed on special order products or factory finish jobs.
  • No returns will be allowed without an original sales receipt.
  • We reserve the right to charge a 15% restocking fee on returned products.
  • All products must be returned in a clean, dry condition in the original packaging.
  • Returns on credit card purchases will be applied to the credit card account.
  • No returns can be made on check payments until the original check clears our account. All check refunds will be done the next business day.
  • Refunds on cash payments larger than fifty dollars will be made by check the next business day.